FAQ

Your question, we compile and make list here.

What's the deal with this store?

This is the official Mamadil store. We made it ourselves so that we could cut out all of the middlemen between us and you.

Is it safe to pay into this mysterious website?

Probably. We don’t store any of your payment credential info (that handled by our payment processor, BillPlz, Senangpay & Stripe, the best in business) and we never share your personal information with anyone else (except courier :P).

What's your privacy policy?

We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And, you know, they probably have enough already.

I purchased Mamadil through other websites. Should I email you?

Nope. Contact them and they’ll help you out.

My order never arrived.

Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.

My order arrived incomplete or damaged.

Take a deep breath. Then send us an email. Thell us what you ordered and your order number, and we’ll help you out.

I would like to return my order.

If you want to return something unopened that your bought within 7 days, we can help you out. If you bought your thing other than this store, you’ll have to take it up with them. Note: We can’t accept returns from other than our authorised stores.

What else?

Let’s see.. we don’t charge cancelation fees, we generally replace things that arrive severely damaged, and if your order need to be refunded, the refund will appear on your account in a week or so after we process it.

IMPORTANT: STRICTLY FORBIDDEN SELLING IN SHOPEE

We do not sell our products in LAZADA, SHOPEE, or Any other THIRD-PARTY E-COMMERCE.

We recommend you to buy our product directly from our agents, outlets, pharmacies and official online stores.

What if I see someone selling Mamadil products in Shopee?

We advise you do not support the seller, report to us and check for authorised dealer list in our website here

Why I can't buy from that seller?

Mamadil have hundreds of agent who is struggle to make living by selling our products line, if you support the dishonest seller from any other unverified platform, it could jeopardise the income of many agents who make living with Mamadil.

You still need help?

_____

Okay, fine.

You can send us and email at admin@mamadil.com.my. Please include your order number and any other relevant information.

Get in touch